Welcome to the Uplifted Lingerie website TERMS AND CONDITIONS of use for www.upliftedlingerie.co.uk.
It is recommended that you read the following carefully before placing your order. In using the Uplifted Lingerie website and/or placing an order you agree to be bound by the terms and conditions as set out below.
Once you place an order to purchase a product from upliftedlingerie.co.uk, you will receive an email confirmation & receipt of your order, containing the details of your order. This is a contract between you and Uplifted Lingerie Limited for the purchase of products and will be in effect once we have confirmed your order via email. This contract will be set in place and concluded at the time and date of sending a ‘Dispatch’ email, regardless of whether for reasons outside of our control, you have not received that email.
Uplifted Lingerie Limited reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be communicated and without charge to you.
The contract of order shall be deemed to have been conducted in the United Kingdom and shall be governed by the laws of England, Scotland and Wales.
Uplifted Lingerie Details
Uplifted Lingerie is the trading name of Uplifted Lingerie Limited.
Uplifted Lingerie Limited will also be known as: UL/Uplifted Lingerie/www.upliftedlingerie.co.uk/www.upliftedlingerie.com
Company Number: SC361493
VAT Reg No: 978141294
Uplifted Lingerie Limited is committed to maintaining your privacy. All information collected will be used to process orders and to keep you updated with changes to Uplifted Lingerie. If you agree to, we will send you Offers and Promotions via email. You are able to unsubscribe to any ‘opt in’ communications at any point.
Please ensure that the details you provide to us are correct and complete and inform us immediately of any changes to your information provided. In using the website, you are responsible for maintaining the confidentiality of your account and password details, for restricting access to your computer and to prevent unauthorised access to your account. Please inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. Any data collected will never be passed on to third parties.
If you have any comments, questions, or complaints relating to your privacy please email Uplifted Lingerie through customer services.
For the Full Privacy and Cookies Terms Please scroll to the bottom of this page where you will find the Privacy and Cookies Policies.
Our aim is to despatch all orders within 24 hours of receipt and credit card authorisation. If there is any issue regarding your order we will endeavour to make contact within 24 hours. All timescales exclude weekends where orders are normally despatched on the following Monday.
Type / Cost / Delivery Time:
UK Standard / Free / 2-3 working days
Please Note during busy sale periods delivery can take up to 5 working days.
Europe / £12.95 / 7-10 working days
Rest of the World / £12.95 / 10-14 working days
Returns & Exchanges
Due to Covid-19 and to help with Social Distancing we have extended our returns policy and will accept any return on orders placed during lock down, 30 days after the restrictions have been lifted. Unfortunately we are UNABLE to refund any opened knickers. All other goods must be returned with all labels intact and all garments should be in a proper re-saleable condition* with a completed & printed out returns/exchange docket, found on the Uplifted Lingerie website. If you are unable to print out the following form please write down on a separate piece of paper your Name: Order Number: The item you are returning and the reason you are returning it. If you would like an exchange please advise of the exchange you would like.
Goods are returned to the following address, with the printed out returns/exchange docket enclosed, (found on the Uplifted Lingerie website, within your personal profile):
Uplifted Lingerie Ltd
Please fill out a returns/exchange docket (found on the Uplifted Lingerie website, within your personal profile) and enclose with your original order. Note that postage will need to be paid for. Please ensure sufficient postage in on your envelope and remember to obtain proof of postage from your Post Office.
Note that we will not offer a refund or exchange for products found to be returned in un-saleable condition: used, fragranced, tags or labels removed, washed, stained or damaged.
You will be informed through the website and the confirmation email of any products that are not eligible for a refund. (For example; promotional lines or clearance sales)
We will of course make a full refund if the product is faulty.* We do not accept claims of faulty items after the 30 day returns period.
(*This does not affect your statutory rights.)
Please note: OUTLET-STORE items are non-refundable - see OUTLET STORE bellow for further details.
Uplifted Lingerie Limited cannot be held responsible for any delay or failure to comply with contracted obligations under conditions of force majeure if failure arises from any cause which is beyond our reasonable control. Neither Party shall have liability to the other Party of their obligations under this agreement if prevented or hindered due to any circumstances outside its reasonable control. This condition does not affect your statutory rights.
You can cancel the order contract between Uplifted Lingerie Limited and yourself upon giving written notice to Uplifted Lingerie Limited within 7 days from the date of contract. If you cancel within this time you will be refunded all payments related to this contract in full. You will be required to return all products sent from Uplifted Lingerie Limited to you, in accordance to any contract you have cancelled. The products must be in perfect condition, unused and in their original packaging before a refund is issued.
Payment for your selected goods can be made using all major credit and debit cards (MasterCard, Visa, Delta, Switch, Solo, Electron & American Express). We do not charge your credit card until goods have been confirmed and ready to leave our warehouse. We do accept cheques made payable to ‘Uplifted Lingerie’ however this will result in delayed delivery times.
All orders are charged in pounds sterling. In using a credit/debit card registered overseas, your total payable will be determined by the card issuer, based on the exchange rate at the time of being charged. Please be aware that your card issuer may also charge a fee for currency conversion. Secure servers offer upliftedlingerie.co.uk customers the highest level of security when entering credit card details over the Internet. The SSL for Uplifted Lingerie Limited is held and operated through Webthinking.com. The total cost of the order is the price of the products ordered plus postage and packing charges where applicable. All credit/debit card purchases are subject to standard validation checks and authorisation procedures adopted by the card’s issuer. Any refusal by the issuer to authorise the payment to us, for whatever reason, will not render Uplifted Lingerie Limited liable for any delay or non-delivery. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations. In instances where the product has already been despatched we will arrange collection from the original address free of charge.
All prices shown on the upliftedlingerie.co.uk website are inclusive of VAT at the current rate, and are correct at time of entering information to the site. VAT will always be included on all goods sent to addresses within and outside of the EU. Although goods sent to certain addresses within & all outside the EU are not subject to VAT; UK, International and European customers will pay the same price inclusive of VAT, stated within the website. Prices are 'sold as seen' and VAT will not be deducted off orders.
Pricing and availability – duties or taxes
Information for products sold by us on the website is included on each product information page. Beyond what we say on that page or otherwise through the website, we cannot be more specific about product information nor availability. Please note that delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such. As we process your order, we will inform you by email or telephone if any products you order turn out to be unavailable or shipment times are to be abnormally affected.
Despite our best efforts, a small number of products may become mis-priced. If a product's correct price is lower than our stated price, we charge the lower amount and continue send you the product. This will be stated in your order confirmation email. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.
When ordering goods for delivery overseas the recipient may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact the local customs office for further information. Please note that when ordering from upliftedlingerie.co.uk, the recipient is considered the importer and must comply with all laws and regulations of the country in which the goods are received. In the interest of privacy, please note that international customers are to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
You may on occasion receive discount or promotional codes from us by e-mail or post. Each code is personal to the recipient and is not transferable, has no monetary value and under no circumstances can it be converted into currency. Each code has an expiry date.
Codes cannot be split into smaller values. The use of a code requires the total value of the order (excluding delivery costs) to be equal to or higher than the monetary value of the discount given by the code. Codes are not valid on previous purchases. Only one coupon code can be used per order. Some discount codes may specify a minimum spend in order to be used. In this case, the monetary value of the order (excluding delivery costs) has to be equal to or higher than the minimum spend. Under no circumstances can the value of a discount code be deducted from an order if that code is defective or out of date: no replacement code will be issued.
The discount code will be applied and deducted from the value of the order at the end of payment process. When placing an order using a discount code and that order contains a number of items, the value of the discount is spread over each item according to the pro-rated value of that item - Any refund of an item bought in such an order will be reduced by the value of discount attached to item.
Only one discount voucher can be used per order. Items on sale or promotion within the website are fixed and sold at their displayed price and cannot have an additional discount code applied to those items unless stated in term's with the specific discount voucher.
Uplifted Lingerie Ltd reserve the right to cancel any discount code/voucher/sale or promotion at any time, without notice and at their discretion.
The Uplifted Lingerie Outlet Store offers discounted/stock clearance/discontinued/overstock & promotional sales of lingerie products. The products within may be changed or removed at any time without notice. Pricing of items is at the discretion of Uplifted Lingerie.
All existing & future discount codes or promotional codes will not be valid within the Outlet Store; unless a code or promotion specifically states they can be applied on products within the Outlet Store. (See ‘Discount Codes’ for further information on terms.)
Listing of all items within and sizes available is specific to the Outlet Store. Product, sizing, colours, and pricing (not exhaustive nor withstanding) is not transferable nor applicable to the main website shop www.upliftedlingerie.co.uk . In the instance of limited supply of outlet stock items or when multiples of same product ordered beyond stock availability: Uplifted Lingerie will only supply & ship available stock allocated to the Outlet Store. Uplifted Lingerie can remove unavailable items within orders without notice and is not required to supply out of stock items.
Any product, including all item sizes and colours within the Uplifted Outlet Store can only be exchanged for Outlet items or be refunded. Items are ‘sold as seen’ and sales transaction is final. This does not affect your statutory rights and any item found to be faulty within the 30 days returns & warranty period can be returned for inspection; and either refunded or resupplied.
Introducing a friend
Successful and validated referral of friends (and family) by you may entitle said parties to a welcoming discount code, or such other promotion or reward as advised by us. A successful and validated referral will adhere to the following procedure:
The 'friend' must not already be registered with us and will be required to order from upliftedlingerie.co.uk, using the email address supplied. We will send an initial email to your friend but we will not send any further emails without their consent. Please obtain your friend’s consent before sending us their details and note that if asked, we will tell your friend who introduced them. Subject to successful registration of your friend (using the email address you supply), you and your friend will receive a discount code. Introductory discount codes will only be valid for six (6) months from the date that the code is mailed.
We reserve the right not to issue discount codes where we have reasonable grounds to suspect that there is an abuse of the referral scheme. Any abuse of vouchers can be stopped with immediate effect by cancelling all discount codes or issued vouchers that a customer has received. Uplifted Lingerie Limited reserve the right to refuse any distribution of vouchers to members that have, in the past, abused the scheme in some way.
Product info – conformity of goods
Whilst every effort has been made on our website to display the colours of the products as accurately as possible, the actual colours you see will depend on your own monitor. We cannot accept responsibility for colour variation caused by computers or web browsers. Upliftedlingerie.co.uk takes care to ensure that all details, descriptions and prices of products on our website are correct at the time of entry. We do not accept liability arising from any inaccuracy or omission within information or the interruption in availability. We reserve the right to refuse orders where product information has been entered onto our website incorrectly, including pricing and promotional activity. Prices are subject to change without notice. All goods offered on the Uplifted Lingerie website are subject to availability. If an item ordered is out of stock before your order is accepted, we will notify you by email or telephone as soon as possible. Our website is updated on a regular basis.
User generated material
Customers are able to submit material to us via this website in order to rate and review products, leave feedback and testimonials. We define the term "user generated material" to mean any material of any kind that you submit to us, including (but not limited to) text, files, images, video or sounds. It does not include any personal information you provide when you place an order or register, or if you change personal information thereafter.
We do not systematically review user generated material submitted by users to this website. We are not responsible for the content of user generated material and we do not necessarily endorse any opinion contained in such material. We make no warranties or representations, either express or implied, about user generated material, including as to its legality or accuracy. We disclaim all liability in connection with user generated material to the extent permitted by law. We reserve the right, in our sole discretion, to refuse to post, to remove or edit any user generated material, or to restrict, suspend, or terminate your access to all or any part of this website, particularly where user generated material breaches this clause of our Terms & Conditions and we may do this without notice. We do not claim any ownership rights in user generated material. However, by submitting user generated material you hereby grant to us an irrevocable, perpetual, non-exclusive, royalty-free, transferable and worldwide license to use, reproduce, modify, prepare derivative works of, display and perform that user generated material in any media. The license you grant us will terminate when your user generated material is removed from our website. We may link user generated material or parts of user generated material to other material, including material submitted by other users of this website or created by us and/or other third parties. We may use user generated material for our internal business purposes, for example, to examine trends and to use those on this website or to promote, market or advertise our interests. We will not sell your user generated material to third parties but you acknowledge that we may indirectly commercially benefit from it.
In submitting user generated material, you represent and warrant to us the following:
1.) You own the user generated material or have the right to submit it, and in submitting it you will not be infringing any rights of any third party, including intellectual property rights (such as copyright or trademark), privacy or publicity rights, rights of confidentiality or rights under contract.
2.) Your user generated material is not illegal, obscene, defamatory, threatening, pornographic, harassing, hateful, racially or ethnically offensive, or encourages conduct that would be considered a criminal offence, give rise to civil liability, violate any law, or otherwise inappropriate
3.) Your user generated material does not advertise any product or service or solicit any business
4.) Your user generated material does not identify any individual (including by way or name, address or a still picture or video) under the age of 18, and if your user generated material identifies any individual over the age of 18, you have that person's consent to being identified in exactly that way in your user generated material
5.) In submitting your user generated material you are not impersonating any other person.
Uplifted Lingerie and other marks indicated through our website or communication materials are trademarks or registered trademarks of Uplifted Lingerie Limited in the UK and other countries. Trademarks and associated branding may not be used in connection with any product or service that is not authorized by Uplifted Lingerie, including any manner that is likely to cause confusion among customers or in any context that disparages or discredits Uplifted Lingerie Limited.
All other trademarks not owned by uplifted Lingerie Limited that appear on our website are the property of their respective owners and have such permissions to represent their brands.
All content within the upliftedlingerie.co.uk website is the property of Uplifted Lingerie Limited. Including text, graphics, logos, images and software. Uplifted Lingerie Limited, affiliates and content suppliers are protected by United Kingdom & international copyright and database right laws.
The compilation of all content on this website is the exclusive property of Uplifted Lingerie Limited and is protected by United Kingdom & international copyright and database right laws. Any direct reproduction of content or branding without our prior written consent is strictly prohibited.
Links to Other Sites
On our website you will be aware of links to other websites. Whilst we hope you will be interested in those websites, you acknowledge that their respective owners are independent from us and we do not endorse or accept responsibility for their content. You may not include a link to our website or display the contents of our website without written consent.
These terms and conditions shall be governed by and construed in accordance with English law. Any disputes shall be subject to the exclusive jurisdiction of the English courts, to which both parties submit. To the fullest extent permitted at law, Uplifted Lingerie Limited is providing this web site, our services and its contents on the basis of ‘as is’ and disclaims all representations or warranties of any kind, expressed or implied with respect to; the web site or the information, content, materials or products included in the site, without limitation, warranties of merchandise or product purpose. In addition, Uplifted Lingerie Limited cannot warrant that the product information within this web site is accurate, complete or current. Uplifted Lingerie Limited shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials used in this website. Price and availability information is subject to change without notice. Neither Uplifted Lingerie Limited nor any of its affiliates, directors, employees, agents or otherwise, will be liable for damages arising from or in connection with the use of this website or the information, content, materials or products included on this site. Should any provision of these disclaimers and exclusions be deemed to be unlawful, void or for any other reason unenforceable, then that provision will be deemed to be severable and shall not affect the validity and enforceability of the remaining provisions.